FREQUENTLY ASKED QUESTIONS
What currency are the prices displayed on the website?
All prices displayed on thermoride.co are in U.S. dollars (USD).
I just placed an order. When will it ship?
We do our best to process and ship orders as quickly as possible. Please allow approximately 4–7 business days for your order to be processed. Average shipping time is approximately 15–21 business days.
Tracking information is typically updated within 3–5 business days after your order has shipped. If you have not received tracking information within seven business days after shipment, please contact us at support@thermoride.co.
I am not satisfied with my order. Can I return it?
ThermoRide offers a 100% money-back guarantee if your product arrives defective or damaged. You have 30 days to return the product for a full refund.
Unless the product arrived defective or damaged, you are responsible for the return-shipping costs. After we receive and inspect the returned product, we will refund the eligible amount to your original payment method.
Please include your full name and order number with the returned package.
Please note: If your package is already in transit, you must wait for it to arrive and then complete the return process before receiving a refund.
Can I cancel my order?
You may cancel your order without a penalty before it ships. If the order has already shipped, please wait for it to arrive and then follow our return process.
I entered an incorrect shipping address. What should I do?
If you entered an incorrect or incomplete address, reply to your order-confirmation email or contact us immediately at support@thermoride.co.
ThermoRide may be able to correct your shipping address if you contact us within 24 hours of placing your order. We cannot guarantee address changes after this period or after an order has been processed or shipped.
Refunds will not be provided for orders delivered to an incorrectly submitted address when ThermoRide was not notified within the required period.
How long does shipping take?
Shipping times vary because ThermoRide ships worldwide using different fulfillment centers based on the customer's location. The average estimated shipping time is approximately 15–25 business days, excluding processing time, customs clearance, and unexpected carrier delays.
I have a question that was not answered. Can you help?
Absolutely! The ThermoRide customer-support team is here to help. Please email us at support@thermoride.co.
To help us respond as quickly as possible, please include your order number and a clear description of your question or issue.
